Frequently Asked Questions (FAQ)
Welcome to Metake’s FAQ section! Here, you’ll find answers to commonly asked questions about our store, products, and services.
GENERAL QUESTIONS
Q: What is Metake?
A: Metake is an online store specializing in premium loafers and sneakers crafted for comfort, style, and durability. Our collection features high-quality footwear designed with precision, ensuring both elegance and all-day comfort.
Q: What materials are your shoes made from?
A: Our shoes are crafted from premium materials, including genuine leather, high-quality fabrics, durable rubber soles, and metal accents. These carefully selected materials provide a luxurious feel, long-lasting durability, and timeless style.
Q: How can I contact Metake’s customer support?
A: You can reach our customer support team by visiting the “Contact Us” section on our website or emailing us at Support@metake.shop. We’re here to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Metake?
A: Ordering is simple! Browse our website, choose your favorite loafers or sneakers, and proceed to checkout. Follow the instructions to complete your purchase.
Q: When will my order be shipped?
Transit Time: Orders typically arrive within 6 to 9 business days (Monday to Friday).
Handling Time: Orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the next business day.
Total Delivery Time: Including handling and transit time, your order will arrive in 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! Track your order through the “Track Your Order” page on our website for real-time updates.
Q: What payment methods does Metake accept?
A: We accept the following payment methods:
Credit and Debit Cards:
American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Visa
RETURNS AND EXCHANGES
Q: What is Metake’s return policy?
A: We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at Support@metake.shop.
Contact Information
Business Name: Metake
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Business Contact: +1 (804) 413-6719
Email: support@metake.shop
Business Address: 501 E Franklin Street, Richmond Virginia 23219, United States